Service design focuses on creating and improving services to ensure they meet user needs and provide a seamless experience. I offer comprehensive service design services to help you align your service offerings with customer expectations and improve overall satisfaction.
If you’re developing a new service: I’ll guide you through the service design process, ensuring that every touchpoint is carefully considered and designed to enhance the customer experience. This includes mapping out the service journey, identifying pain points, and designing solutions.
If you’re looking to improve an existing service: I can analyse your current service delivery, gather user feedback, and identify areas for enhancement to make the service more efficient and user-friendly.
We’ll begin with a discovery phase to understand the existing service and identify the user journeys that need improvement. This involves mapping out the current service processes and user interactions. After collecting insights from users, I’ll analyse the data to highlight pain points and opportunities for enhancement.
Based on these findings, we’ll co-create solutions that address user needs while aligning with your business goals. The final output will include service blueprints, journey maps, and recommendations for implementation.
I charge a day rate of £400 a day or £70 an hour.